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Frequently Asked Question

Where can I check my order status?
Following your purchase, we will send an e-mail confirming the details of your order and the shipping method. If you have a registered account, it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the tracking number. You can also track your order by clicking on Track My Order. Simply enter the order number and post code information to view the order details.
How do I cancel my order?
Please note that once you place an order at Londaris, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page. Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.
The item I want is out of stock - what can I do?
Sign up to "Notify me" function on the product page so you can receive up-to-date information via email if the product becomes available again!
How long are items held in the shopping bag?
When you are shopping at Londaris and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.
What carrier do you use to ship your orders?
We ship via UPS or DHL dependent on your ship to country. Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations. You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
Are all prices on the website including VAT?
Yes. All prices displayed at our webstore are VAT inclusive.